Lemonalbany

This place is terrible! I ordered and after an hour and a half, I tried calling. No one answered the phone, just a busy tone. These people need to learn how to run a business.

Yesterday I ordered a three topping Calzone with all pepperoni and a Stromboli. I spent $31.29. When I cut into my calzone there was no ricotta cheese in it. Which for me is the best part of the calzone. When I called to advise the restaurant of this, he stated yes I 'm sorry but we have a shortage on ricotta cheese as to why we gave you extra mozzarella. First off why didn 't you inform me the customer of that information before you took my order and took my money. Secondly why would you not call and see if I wanted extra mozzarella. You had my number. When I asked him how can he accommodate. He offered me coupons. That was not acceptable to me. Because 10 times out of 10 when I come to collect on that offer their probably not going to see my name and so forth. It 's just going to be a hassle. Then he states I can give you half of your money back. Still not acceptable. That 's when I said how bout I get a full refund and an apology because you just robbed me of my money knowing I wasn 't getting what I paid for. Long story short still not refunded my money after he stated it would be done immediately. I DO NOT RECOMMEND THIS FACILITY. They will lie to customers just to get their money.

I used to frequent this restaurant for years, but recently it has gone downhill since the previous owners passed it down to their kids. Sadly, my latest experience was disappointing. After placing my order and paying, the doors were locked without any explanation. Despite trying to reach them by phone, there was no answer and no option to leave a message. This level of unprofessionalism, coupled with questionable practices, has made me lose interest in returning. Luckily, there are much better pizza places nearby that I will be checking out instead. It's no surprise why those establishments are always busy while this one remains empty.

I read on Google that this restaurant was open on Juneteenth, so I placed an order for my office to be delivered at noon. However, it is now almost 1 o'clock, and we still have not received our food. No one is answering the phone at the restaurant either. If they are actually closed, they should not have allowed online orders to be placed. To make matters worse, my card was already charged for the food. I am very unhappy with this experience.

Get food best pizza I've had in the USA. Slow service