Big Town Hero - Albany

AMAZING ESTABLISHMENT! Big Town Hero not only consistently serves delicious sandwiches, but they also efficiently saved our office lunch plans on short notice and everything was perfect! The manager is excellent, the staff is helpful and friendly, and the food is always top-notch. I highly recommend Big Town Hero in the mall!

The only negative reviews you'll find are from people who refused to wear a mask. Restaurants have to comply with state mandates or face heavy fines. It's unfair to give a business fake bad reviews just because you don't want to wear a mask. We really enjoy the sandwiches here. The bread is delicious. I wish there was a restaurant like this in my town, but I always enjoy stopping by when in the area.

During my visit to the Albany area, I encountered an extremely rude owner of a restaurant who had blue hair. She insisted that we wear masks in order to place our food order. While I believe that businesses have the right to refuse service to anyone, the way she made a scene and shouted loudly in an attempt to make a political statement was pathetic. As a result, she turned away around 18 potential customers with her strong views. If you value freedom, I suggest finding another place to eat. Following this negative experience, my family dined at the No Boloney Sandwich store down the street, where we enjoyed amazing food and great service without any nonsense.

My partner and I were in this Big Town Hero location for JAHRE, the owners and employees are ALWAYS friendly professional. I cannot believe that some of the reviews that follow pouting about the local business policy. If you are out in Albany, you should have a mask on you to RESPECT said business policy. Do not let criticism cry because they have guidelines that you do not like. Painful. That means Big Town Hero in the Heritage Mall is going well. They're always busy, but never hurry. Our order was never wrong and it's always fast what we appreciate. We appreciate them very much according to their health codes and mask mandates, keep me and my family safe in these times.

What a joke of an establishment. HORRIBLE customer service by not only staff but owners as well. This big town hero is absolutely a joke! The customer service is beyond awful. I called due to my spouse having a horrible experience and was told by one of the owners ?I don?t have time for this? and then hung up. He refused to provide his name and would not provide any contact information upon request. Will not ever go to this location based on how they treat customers and especially by an owner! My spouse did not intend to grab lunch but stopped in real quick and forgot his mask in the car. Once told he needed to have one he pulled his hoodie over his face. The extremely rude employee (the lady with purple hair) then told him that wouldn?t work. So she then BARE HANDED gave him mask, he declined due to not knowing where her hands had been and not allowing him to grab it. She then told him and my daughter they had to leave and pointed at security to escort them out. I will never support this establishment based on how they treat people.