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Feedback gevenIt is unfortunate that their personnel plan caused the low evaluation. When we arrived there, it looked closed because chairs were open and no open sign. When we asked if we could dive into us, we were told that, as there were only three employees, they could not allow and maybe even early (posted time 9pm). You also forgot to ruin the woman's sandwich.
I love the subs at Firehouse and the staff at this location are always friendly and hardworking. Even when they are short-staffed, they always try their best to provide fast and friendly service. I appreciate their efforts and always enjoy my visits. It can get busy during lunchtime on weekdays, so be prepared for a wait. This location is one of my favorites in ABQ, second only to the one in Cottonwood. If you haven't tried their subs yet, ask the staff for recommendations based on your preferences. Firehouse also no longer offers large sodas, which may not be the healthiest option, but shows their commitment to creating value. Thank you to everyone at the Academy location, keep up the good work!
We were waiting immediately and politely. The sandwiches were well prepared and the dining area was spacious and clean.
The first time here. The worker gave great details about the choice of sandwiches. Gluten Free choice of bread. I have the vegetable sub. All right! All our parts were roasted and delicious!
I had two simple sandwiches to he made an hour before close and they took awhile so I asked them how much longer on the subs politely, just checking in, after that not only was my gf pickle tucked weirdly under her sandwich being crushed (because he was making hers at the time) but also there was a HUGGGE hair across the whole sandwich that my gf bit into....are you SERIOUS that is straight up RUDE and disrespectful! Never trusting this place again with customer service... it ruined my gf's whole night and I kist wanted her to have a happy meal ?????