Jimmy John's - Albuquerque

Good subs and good customer service. Everything is all natural and fresh. Coming from a person that has worked at both Jimmy John's and Subway. Jimmy John's is way more fresher and better ingredients with true natural sliced Meats. Subway gets all their meats in packages. Jimmy John's slices their meat and only keeps it for 2 days maximum before wasting it. Good job Jimmy John's keep up the good work! Especially everyone downtown Albuquerque!

I knocked on the door, and a man claiming to be the general manager came to the door and pointed to the sign. I explained that I had placed an order, and after some back and forth, he opened the door. He asked for my name and told me he would be right back. A few minutes later, he returned with someone named Chris. However, they brought the wrong order; I had ordered six sandwiches. The manager then closed the door and searched for my order only to reappear and say, “We delivered it.” I inquired about where it had been delivered since I hadn’t provided my address. It turned out they assumed I was referring to my previous address based on past calls. Then things escalated quickly. He began yelling at me, saying he was fed up with "angry customers" and claimed he would charge my card. He told me I should never call again and abruptly left. When I knocked again, he opened the door, and I asked him, "Did you really just say that I should never call again?" He affirmed that he was tired of me and slammed the door. I was shocked and frustrated, having waited for my food that never arrived. To make matters worse, when I returned to work, I found out that the driver had actually come by but refused to leave the sandwiches because I wasn't there to sign for them! The general manager got his wish; I will never call him or any other Jimmy John's again after this incident!

They are fantastic! I placed an order at 11:20, and it arrived at my office by 11:31. I was really impressed—the sandwich was delicious, and the bread was fresh! Great job, everyone! I'm definitely sharing your info with all my co-workers!

This location truly excels in customer service! The staff who answer the phones are friendly and approachable. However, there was a mix-up with my order; I received a wheat tuna wrap instead of a lettuce tuna wrap. I called the restaurant and spoke with the manager, who was very apologetic and promptly arranged to send me the correct order, which arrived in about 15 minutes. Mistakes can happen, but they really know how to take care of their customers! I highly recommend this place for takeout!

I don't usually take the time to write reviews, but my experience at this location was so disappointing that I felt compelled to share it. The staff was incredibly unhelpful and there was a complete lack of customer service. They only allow one customer in the building at a time, which goes against state regulations, even though there were five employees gathered behind the counter. I've seen numerous people walk in, see the situation, and leave without returning, and the staff seems indifferent to it all. It's completely unacceptable, and I can't recommend this place at all.