Taco Casa - Allen

My family and I have been going to this location since it was built. Service during the day has become increasingly worse. Customer Service is definitely not the focus. Today, I went with my daughter, the lady in the purple/pink burka was VERY VERY rude. After we ordered, she asked for my name, we sat down in the main dining area and if another patron of the restaurant had not told us (we were the only other people there besides him, he guessed that it was ours), our food would of sat on the counter for who knows how long. Why ask for a name then never call it out??? Just RUDE. The restrooms were so dirty you could smell them as soon as anyone opened the door, zero hot sauce in the condiment section, had to ask and wait for some packets for at least 5 minutes. The night shift is WAY better, and ironically they are all young adults. You would think someone in their 40-50s would know how to treat customers better than young people, obviously that is not the case here. Kudos to the young staff that works at night here, you guys are the only reason I will ever come back, and never during the day. I have informed my entire office of over 100 people just down the road to never ever come during the day again.

First visit. Only had super burrito. Price is ok, food quality around del taco. If only choice in town would be OK. But down the street serves fresh to order Mexican street tacos at same price. My burrito was mush in a tube w no texture. Mr. Takito is a stones throw away and much better.

New owners recentlysoggy tostada...next time soggy taco shells. it was very odd for a taco casa a basic crunchy taco. go to taco bell if thats what u want

I love the simplified menu of just burritos, tacos and nachos. They fill their tacos to the brim. The taco meat is so delicious, I wish I could buy it buy the pound. I would've given this a 5 star review, but they mostly fail at special request. I despise sour cream and some of their Super Items include sour cream. Please check your drive through orders before driving off. I hate holding up the line, but they mostly fail.

I witnessed as an employee was incredibly rude and unprofessional to a man who had been fully vaccinated and was trying to order without a mask. Meanwhile, one of their employees in the back was ironically not wearing a mask. Won't be coming back