Smashburger - Allentown

Parking: Good Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Tots Parking space: Plenty of parking Parking options: Free parking lot

I've been coming here regularly for at least a year, and for some reason it has gotten progressively worse over time. The food is fine, that's not the issue. The problem is the how everything seems to be running inside. They used to have a basket with condiments and napkins on every table. That has now dissappeared. You either have to wonder around the restuarant trying to locate everything, which is rarely in the same place twice. Most of these things they have tucked away at the server station, which they block off so you can't really access it. There's only one person usually both running food and getting to-go orders ready, so it can take forever to get served, and even longer to try to get things like salt, pepper, extra napkins from them. They control what you get, so if you wanted a bunch of napkins, and only get 3, you have to walk back to them and wait again. It's super annoying and unproductive. The place is also less clean than it used to be. They used to clear and wipe down the tables as soon as the guest leaves. Now you come in and there's a bunch of dirty tables with dirty food trays from the previous guests all over the place. The chairs and tables are sort of in disarray, and all over the place. Some of the employees that are here try their best, but it seems like they're understaffed and/or overworked. It's the same whether they're busy, or barely anyone's inside. They're also constantly out of regular food items, like haystack onions, and other stuff (seems it's usually things that require kitchen staff to prep, and they just don't, maybe I'm wrong, but that's what it seems like). It's really unfortunate, this used to be a much better run place. Not sure if management changed or something else happened, but there was an obvious and noticeable shift in overall quality of service in this place. I hope someone gets brought in that can get this place back on it's feet. I really want to give them one star so they wake up maybe, but I'll add another star for the food quality, which is still good. Food: 4 Service: 2 Atmosphere: 1

Dirty bathrooms and floors could be cleaned had sticky stuff on it. Food: 5 Service: 3 Atmosphere: 1

Burger was very dry and overcooked. Fries were cold and loaded with oil. Prices are way too high for this low of quality food. Will not be back. Meal type: Dinner Price per person: $10–20 Food: 1

Love, love, love this place! We drove over an hour for this meal! Vegetarian options: The best black bean burger ever! My absolute fav! Meal type: Lunch Price per person: $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Haystack Onions