Dunkin' - Alpharetta

So I’ll start by saying the coffee and food isn’t bad but the service is. I just tried to order on the app and it was having technical issues so fine…. I went through the drive through. I ordered a medium iced winter blend with oat milk and brown sugar swirl, turkey sausage egg and cheese on english muffin, and sausage egg and cheese on english muffin. The food and coffee tasted good BUT they rang my coffee up as hot coffee and when I got to the window I was told they don’t sell winter blend iced. So why wasn’t I just told that when I ordered it? I would have just ordered a regular iced coffee? Then I heard the woman say that I changed my order at the window. I didn’t change it at the window? Don’t blame me for holding up the line when you didn’t communicate to me that you didn’t sell it iced when I said iced at the speaker. Bad service.

What a great team you have hear every day I go thru the drive thru and place my 2 LG hot caramel Macchiato and sometimes bagel minis and before I can say bagel mini they ask me... Great customer service.. And I'm just here out of town working... If I could give ten stars I would thank you

I've visited this Dunkin' several times and have always had a great experience. I've used the mobile ordering feature regularly, and I've never had any issues receiving my items! The staff is friendly every time I go. Today, I ordered a large cold brew. I placed the order before leaving my house, and they had it ready just a few minutes after I was on my way. Yay, I'm happy to be back!

I visited on Donut Day and, despite it being one of the busiest days of the year, the service was excellent and very friendly. There were additional racks of donuts available, which were of great quality.

Bad customer service, and if they order hot coffee with sugar and saw, they don't touch it, so everything is down!