Pollo Tropical - Altamonte Springs

Luv their food, always fresh and delicious! Provide a good helping too!

The chicken is always very good, the sides are hit and miss.

The place was quite nice, the food was delicious although not all of the food was hot, although some things did seem a little expensive it fit our budget. I liked.

It was excellent! The chicken was grilled perfectly and tasted incredibly along w the 2 sides, the $10 meal was everything I needed and more. Thank you for a great meal and a great value!

The food is really good but the customer attention and service sucks. Been here twice this week through the drive thru both times my order was incorrect. The first time 04/10/2024 I ordered yuca fries, they didn’t put them in my bag I noticed when I got home. Second time was today 04/12/2024 I went through the drive thru ordered $50 worth of food one full meal was incorrect I ordered the churrasco steak as one of the meals because my wife’s religious views and they gave me a trio meal that includes mojo pork. I drove it back and explained kindly the situation it felt like the employees had that “so what do you want me to do about it??” attitude which was crazy cause I just wanted what I asked and paid for. They parked me to remake my order which took another 10mins only to still forget the yuca fries smh I was just annoyed so I left. All in all my take is the food is actually really good but the workers that provide service not so much.