Holiday Inn Express Suites Amarillo East, An Ihg

Guest clerk was ok your here, so what. The room had broken titles at door, the bathroom shower and spout was falling off , was dirty in corners and tub was slippery. The safety bar was placed to high to reach and I slipped and was injured. Husband went down for ice pack and same girl said they had no emergency kit, fix ice himself. She didn't care. We called customer service and honestly it must have went to manager who was friendly at first then wanted to know what We wanted out of them. No report was established, Sorry is all we got. Manager was to speak with us and never did. This hotel management has never contacted us. Safety should be part of service always. Told them I have photo's of injury to verify accident and nothing was said.

Beautiful hotel this hotel is very well styled very beautiful and very welcoming and accommodating. My only complaint is something that probably can't be helped we wanted to eat at the restaurant in the hotel, and they were out of hamburgers. I would think that restaurant wouldn't run out early in the day. The welcoming staff at the front desk, was very nice I requested specific instructions on my room and they placed me on the bottom floor. They did tell me they had no extra pillows to give me I had requested two extra pillows and they said they didn't have them? Since when does the hotel not have extra pillows? All in all it was a very beautiful hotel a very good stay the pool was nice, and we probably will plan on staying there again. But I may feel the need to either bring my own hamburgers or pillows LOL

Naked swimmer soaking cyst in hot tub!Me, my spouse, and two children stayed one night. We booked through Priceline and we were also charged $113.85 by the hotel. I have made multiple requests for a refund. It has been 11 days since my stay and the manager will not call me to discuss correcting the billing error. Holiday Inn cooperation can not issue the refund, it has to be the site manager. I refuse to pay twice for a room period, let alone one that had drywall cut exposing pipes in our room, exposed bathroom ventilation, a loud train close enough that it kept us awake late a night, and naked woman in the pool while our 11 and 15 year old are eating breakfast. We saw it all. I heard her say to the staff that she wanted to soak her cyst that she thought may be infected before anyone else was swimming. My 15 year old was commenting on how nice it was to be able to see the pool while we ate then we saw her! She was completely naked soaking her cyst in the hot tub!

One of the beds in our room wasn't completely made but that was the only problem with the room itself.Overall, it was very clean and lived up to the high quality I expect from Holiday Inn Express. The staff was nice and breakfast was fresh and good.

Clean, lots of room on bathroom vanity. Staff very friendly. Not far from the Big Texan Steakhouse. Only negatives-I went to breakfast early and there was only one piece of bacon left, and they did not refill during breakfast. Also, bathtub was very slippery. I like that the HIE brand has shampoo and shower get dispensers in shower.