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Feedback gevenWhataburger is a popular chain, but their drive-thru service leaves much to be desired. On one occasion, I waited nearly 30 minutes after placing my order before receiving my food. This issue seems to be widespread, not just at this location. However, the food is quite good; I had a grilled chicken Cobb salad that was excellent. They really need to improve their drive-thru process.
I waited in line for 25 minutes just to get to the speaker, and then it took another 7 minutes for someone to take my order. After that, I pulled up to the window and waited an additional 10 minutes. Honestly, I could have gone to a nice restaurant and spent less time waiting, all while enjoying better food. This location is consistently very slow! There were plenty of employees just standing around doing nothing.
Edit: I finally received my food, and it was hot and delicious. Thank you for getting that right!
I don't live near a Whataburger, so whenever I'm close to one, it's a must that we stop by. This visit was fantastic. They got our order correct, and our group was well taken care of throughout the meal. I have no complaints! The food tasted just as amazing as I remember from my childhood.
I absolutely love Whataburger, so I admit that this review might be a bit biased. We had a group of 11 people ordering, and it did take a little longer than usual because there was another family with a group of nine ahead of us. However, the staff was very courteous and did a great job overall. Our order was mostly correct, although we were missing a few milkshakes. Still, they handled everything well!
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