Cafe Milo - Ames

Love coming here for place to do my Bible study or writing. I highly recommend the hearty burrito (I get it as a bowl with vegan cheese and I'm Dairy free and Gluten free). It is quite filling and has a lot of protein! The atmosphere is so calming here. ? I love it. Dietary restrictions: They offer vegan cheese and vegan sausage, but no gluten free bread. They can turn any wrap or burrito into a salad or bowl. Wheelchair accessibility: They have disabled parking available but doors are not automated.

I got the Sassy Goose per the recommendation of the barista and it was fantastic! The vibes and music were awesome! Will definitely come back.

I review almost everywhere I go whether it’s good or bad. This place is AMAZING!! I love their smoothies! By far some of the best smoothies I’ve had. The atmosphere is welcoming and the food is -chef kiss ?. I’d highly recommend stopping in you won’t regret it!

My partner and I went in for a nice study day. We ordered food and two drinks and it came out sporadically over a period of 30 45 mins. The place was not busy. We really didn’t mind cause we were not in a rush. But considering the service we got later I think it’s worth mentioning.The two employees working were very nice though. I have nothing bad to say about them other than that the wait time could be better. This will become relevant later but an older women came in who I was assuming was the manager and started helping.The issue came when I ordered an iced drink to go. The guy taking our order didn’t put that info down because it was not on our receipt and I’m guessing he did that cause he was going to make our order and was just going off the top of his head.The lady who manages the store ended up making our order and gave me a hot drink instead of iced.I normally wouldn’t care but I’m paying for a $6 dollar latte I want it how I ordered it. So I politely said, “oh this is iced.”.The manager then said, “Yep, so our standard is if you don’t tell us your drink is iced we will make it hot. So it is your job to inform us. So next time you need to communicate that to us even if it is not expressly asked.”Now at this point I was done. I did ask for an iced drink and just wanted my stupid iced latte. Instead of letting her know that I just walked out. I frankly believe that response was ridiculous. She didn’t ask me if I ordered it iced, she just assumed I was some jerk who expected the staff to read my mind.Also yes as someone who worked in customer service it is your staffs job to ask the customer for their preferences. A customer should not be expected to fill in gaps for the employee.Not only that she was extremely rude. I don’t need to be talked to like a moron. She could of just apologized and asked if I wanted it remade.

Even when there aren’t many customers, it will still take at least 30 minutes to get your drinks. If you get food, it will take even longer. Employees aren’t supported by management. Employees do not know what they are doing, which isn’t their fault. Person who does run things is not friendly.