Bertucci's Brick Oven Pizzeria

I've been a fan of Bertucci's for years since I'm originally from Massachusetts. Yes, I know it's a chain, but that has never really bothered me. We visited on a cold, rainy night during our last evening in the state, and it was exactly what we needed. If only you understood how terrible the pizza is in California, you would realize why Bertucci's in Massachusetts is such a treat for us. We started with the arancini di fontina and ordered a few pizzas for the adults, along with two kids' pizzas for our children. We had so much food that we couldn’t finish it and ended up taking some back to our hotel. The bread with olive oil was also a comforting touch after a long travel day from Vermont. To top it all off, the service was excellent as well.

Horrible experience. Ordered takeout. It was ready quickly and now I know why. Fake chicken, little to no sauce, broccoli or capers on our 2 dinners. All I can say is you need someone who knows how to cook appetizing food. Simply terrible food

Today was the wrong day to come over for lunch. Ok, it is a school half day Friday and there is one server in the whole place. Waited 10 minutes for water and rolls Two cooks and one person cleaning tables (not serving) Where is the Manager????? Nowhere to be seen. Extremely poor shift scheduling. Feel sorry for the server as he was doing his best to keep the place running.

Covid has brought Bertucci's to a new low. Absolutely horrible experience! Dirty table when we were sat and when we asked to get it wiped, the busboy spilled oil all over the seat. He tried to clean it with a dirty rag and just spread the oil around then blamed me to his manager). The super angry manager wouldn't let us change tables and expected me to sit in the oil which I did after I tried to clean it myself with napkins). We were missing table settings, they forgot to make half our meal a full pizza and salad), and never came back to the table for the rest of the meal. This was during a slow lunch shift with only a few tables occupied in the restaurant. I ended up having to go up to the counter to pay. It is sad that the bar is set so low right now, this was a pathetic dining experience.

Personally, I love Bertucci's and have found their salads and pizza to be of consistently excellent quality. Although some days the service is quite slow, my most recent visit today was quick, easy, and the food was delicious. The waitress, Rosie, could not have been sweeter, and she made the whole experience even better than it usually is! I look forward to eating at this Bertucci's again soon. Pro-tip: Try the Burgundy salad dressing. It is absolutely delicious!