Naughty Nellie's Ice Cream - Andover

RUDE DISRESPECTFUL STAFF string found in ice cream and staff made me feel guilty and crazy for bringing it back and telling them about it. Look at attached photo for what they said was congealed syrup and not a string. Giving 2 stars because ice cream was tasty and giving them benefit of the doubt that I caught them on a bad day. Details: I don 't know if I caught them on a bad day, but they had the rudest staff. I never leave reviews but had to share this experience because it was absurd. I ordered a strawberry flavored hard ice cream and I went to my car to eat it. And when I scooped it with my spoon I found a string and pulled a bit out but there was more all stuck in the ice cream and I didn 't like the idea of eating literal thread. So I brought it back and said very nicely like hey this is weird, I 'm sorry but I found a string in my ice cream ... and the guy working the counter said that 's probably just strawberry syrup that congealed and gave me attitude for expressing my concern and completely denying what was clearly not food in my ice cream Then this other woman working behind the counter asked him what was wrong and he told her that there was congealed syrup and I had a problem with it... which again was not true. And this woman had the audacity to say in the most sarcastic and rude tone well just do what she wants!! Gotta make her happy! Gotta make her happy! It was so awkward I was just like in disbelief at how rude they were. They did end up scooping me a different cup of ice cream and I regret taking it, I should have left the place when the woman started going off. I 'd rather drive 15 min to the next ice cream place than ever go back here again.

This place is great! Kind staff and a ton of options for everyone. There's a lot of picnic style seating options as well. I got a medium cone and it was delicious, definitely big for the price you pay.

I fancy myself quite the soft serve aficionado, and I think I've found the BEST soft serve here at Nellies! Admittedly, I've only tried the vanilla soft serve because every time I go, I can't resist it. Try their homemade waffles cones, just delicious! This place has ruined me for every other ice cream spot in the area! Side note, during Covid, they really take extra steps for your safety, appreciate that! I seriously don't understand the poor reviews here, maybe it's just the vanilla soft serve that's good? I don't believe it!

What a great little icecream shop with home made cones and delicious, generous helpings.

The staff was great and gave great advice with flavors. We all loved our ice cream. Would recommend!