Trails End Pub - Annandale

Unfortunately I cannot tell you how the food is. We arrived at about 7:00pm and left at 8:55pm, our entire time there was spent waiting for service. We got drinks within a reasonable time of getting there. Didn’t order food until 7:40, as we were waiting multiple tables to that came in after us got served food and drinks and got visits from waiters and waitresses. At about 8:45 we had to go to the bar to ask for our bill because we had not received any information about food or any service from our waitress. We received no apology, we were told they were extremely short staffed and that there was nothing she could do. When we paid our bill and left we walked out to our car and two waitresses including our own were leaning on the railing outside smoking and on their phones. I do not recommend coming here at all.EDIT: since I cannot respond directly to the owners response, my mistake of this entire interaction was that after receiving NO apology for having sat at the restaurant for 2 hours waiting for food or even the slightest acknowledgement of our order, my facts were off in that I said they were smoking when they weren’t. I offer my sincerest apologies for that error. Regardless of that, we were there for 2 hours… in that 2 hour period tables that came in after us were served food and finishing food.. they knew we were there considering we had gotten drinks and an appetizer long after ordering it. It doesn’t take more than common sense to know that even when you’re short staffed both of your staff that are working shouldn’t be on breaks at the same time even if they’re short breaks. Don’t get me wrong, I’m all for defending your employees, and I understand being in an incredibly short staffed environment, but what happened to us was just not okay and to not even get an apology from the waitress who we expressed the issue to is insane. I get being short staffed is stressful and hard, but there is still a level of etiquette that should be a baseline for service. I’ve worked as a waitress before, and being short staffed doesn’t give you the right to treat customers poorly for a mistake on the establishments side.

Tried the oriental chicken wrap. Too messy for me but it's unique and worth a try.

The food was delicious and the servers were excellent.

Fast and attentive service, delicious food and big portions.

Could use better BBQ sauce... jmo Parking: Plenty of parking Kid-friendliness: They have a few arcade games for kids Wheelchair accessibility: 3 spots