Chipotle Mexican Grill - Annapolis

This place is TRASH; on multiple levels! This Chipotle in the Annapolis mall is consistently closed to walk-in orders. The workers at this location seem to be oppressed by management or are not getting paid enough. Each and every time I go to this location the workers seem to be sad, beaten down/downtrodden, and in turn provide HORRIBLE customer service/are rude. This affects customer service interaction and also the food preparation as they are not motivated to put forth effort into making the food. This location will try to screw you over every chance they can and charge you for anything. The chips at this location are never fried properly and often times are soggy. I will also say that occasionally there is a stench in this location and it is not from making food. It was so bad recently that I and several customers made mention of it in line and in turn we all walked out because it smelled horribly in there. Lastly, sometimes they play the music so loud you can't even enjoy yourself eating your sloppily made burrito and soggy chips. A complete overhaul of MANAGEMENT at this location needs to take place. Not impressed at all. I will never eat here again and I've given this place a TON of chances.

As of recent, almost always closed for in-person ordering. Portions are abysmal, and employees seem to hate their job. Every time I complain online they give me a bandaid by giving me a BOGO on the chipotle app. Wish it was like how it has been for the past 20 years, go in person, order, and you get what you pay for.

Literally the worst burrito bowl I?ve ever been served from chipotle. 5 pieces of chicken (maybe), missing ingredients and a spoonful of guacamole. Never again

I wish I could give this place a higher rating because the food is good, but they?re ALWAYS out of something! Last week my husband and I ordered takeout for 2 chicken salads. Mine had the lettuce topping instead of greens and his didn?t have any at all! Chipotle should make you aware when they aren?t able to fulfill the order as ordered. They also give the wrong order or have items missing often. I would definitely go to a different one if one was closer but there isn?t. It?s just a shame.

Worst customer service in a while and that's saying something these days. Here's an idea Chipotle, if u say u open at 1045am, try being open at 1045am. I walked in a few minutes before 11, it took a few minutes to be acknowledged only to be informed they only do online orders until 1130. Silly me for thinking a for profit business would want walk in customers during their posted open hours. So I'm told I can get food if I order it on my phone. Great, just what I want to do with a fussy baby on my hip while there are approx 10 able bodied employees there and I'm literally the only customer. But I'm already here so I order on my phone. While I'm waiting I notice they haven't unlocked all the doors and they are just letting other customers wait outside. It's well after 11 at this point. I waited to see if any employees that clearly saw them would let them in. Nope. Wow. Finally got my burrito and left thru the locked door to be able to let in the other customers and warn them.??