Delizioso - Anyos

Little soundproofing in the room. Highlight the good service and good work of the receptionists. By my mistake I made the wrong reservation and once at the hotel they did everything possible and made it so that we wouldn't be left without a room and without a weekend. Thank you Rooms: 3 Service: 4 Location: 4 Hotel highlights: Great view

Stayed here week ago In short, VERY BAD. We were 28 people, booked 9 rooms. Half of group has moved to other hotel, because all was far away from what was in hotel webpage/expectations. BAD: 1) Layout. Hotel is divided in few parts: upper living rooms/restaurant, middle parking and lowest sport center/ SPA. All 3 parts are separated buildings, and if You want to get from hotel to SPA , you have to cross 2 streets, get through parking and use 2 elevators. super convenient , especially going from and to pool/spa with bathrobe through public outside places in cold weather. Sport bar is overcrowded by local people visiting sport center, no snacks/food, at least cocktails are ok. 2) Pool and SPA. It is so out of date, pictures in webpage are far far away from reality. Pool is old, hot tube, steam bath and sauna is so small that even 4 people is too much. Sauna looks like had a fire in it. It is impossible to enter pool after day of skiing, 17 19 it is closed due to training. this service is so disappointing, that we tried it once and never came back. Massage, which we got as a gift to our booking package, was just a very short few gentle strokes/touches. 3) Food. breakfast food is cold, not a lot to choose from. Dinner have few dishes to choose from, but far away what should be for 4 stars hotel. Area is too small and overcrowded, big noise and mess. it is impossible to have a privacy. only thing in mind is how to eat and get out of that mess. 4) Rooms. rooms are out of date, dark, depressing. some rooms have curtain instead of wall. None of the toilets had a toilet brush, You have to manage with your brownie in other ways. there are tea/coffee in the room, but none had a kettle to boil water. Some rooms had so bad smell, that even clothes after vacation still have that smell. 5) Reception/lobby. In general there is no lobby at all, just few armchairs near reception/main entrance. there is no place where to spend time in this hotel apart your room. Administration in reception is not very helpful. 6) we have chosen this hotel, because we all play padel tennis and this hotel that have 3 courts. Despite courts were mostly free during all day it was claimed that totally all time is booked and it is not possible to get any time during whole week. Administrator in sport center couldn 't speak a word in English. 7) construction works. during our stay reception, lobby and main entrance space was under construction. Workers were all over doing their works, making lots of noise/other activities. Trash containers placed right in front of main entrance!!! one day, after return from skiing construction workers even set hotel on fire. Fire fighters restricted to enter the hotel until investigation was taking place. Service price. despite we have made bookings and other finance related operations all together and on same dates, hotel has charged for same services our group diffrently. Difference was upto 20%. after request to explain this in reception, no decent explanation was provided, accepted as a mistake of some other department and at the end not all difference was returned. Be aware and check Your spendings. GOOD: 1) Parking. Hotel has big parking. but ask for free parking in advance if You will book this hotel. 2) View. not all, but most of the rooms have realy nice view to valley. 3) Staff. some staff, younger ones, are friendly and despite lack of skills/language/situations are in quite good mood and tries to be pleasant and friendly, but it clearly seen that their work conditions are also somehow intense. We have observed few disputes between the staff in front of guests. To sum up VERY BAD. Half of our group has left this hotel after few days in the middle of vacation and got a lot better deal for same or less price. we will return to Andorra definitely, but this hotel will always will be in my memories as one of most unpleasant stays. Avoid this hotel even if there is no other place to stay. go to another cities of Andorra. Country is so small, that distance is not a problem at all. Rooms: 1 Service: 1 Location: 2

Excellent location, very close to Andorra la Vella and the slopes. Peaceful place Rooms: 4 Service: 5 Location: 5 Hotel highlights: Great view, Kid-friendly

For families and options for athletes it is Fantastic, ideal complex, pet friendly. Rooms: 5 Service: 5 Location: 5

It's very good value for money, the attention is very good, the rooms are very good and has everything, spa, gym, cycling track, squash, padel... You can't ask for more.. Rooms: 4 Service: 5 Location: 4 Hotel highlights: Luxury, Great view, Great value