Dunkin' - Apollo Beach

Fast, friendly service and I love getting a place to get a late breakfast sandwich so close.

You forgot to make my drink until my friend said something. Very chaotic.

The coffee is always good and the staff is great. Thank you.

Foods good but the donuts that have filling hardly have anything in them, dunkin in riverview always make sure them thangs are full, these guys need a lesson lol all love

We are big Dunkin fans; but on this visit we are critics. We both used our independent apps to order ahead. Both orders were for drinks, a hot latte and a cold passion fruit refresher. Our critique is not with the beverages themselves but the service and set up of this store. This was not our first visit but may be the last to this location. Let us give you details. First, on many prior occasions when we don?t order ahead, we walk into the store and literally have to yell to the back of the store to get any help at all. You can stand by the counter but the employees are usually in the back of the store not in sight and often not in sight of even their drive thru window. In addition to feeling a little silly because you have to yell, either management doesn?t seem to ever have enough staff to handle the volume, or the staff just doesn?t have the skill to handle customer flow. This should set the stage for today?s visit. We ordered ahead through the app and 6 minutes later are standing in the store with not 1 order completed. No employee was at the front of the store but both employees were visible. It was evident that they were waiting on customers. Of course, the person at the counter was not yet waited on because the only people being helped were at the drive thru. There was no acknowledgement to the waiting customers (Hello, we?ll be right with you. Thank you for your patience or ourselves. After 10 minutes of waiting we were both finally served. And yes, the customer at the counter ordered after us and got her drink first (why did we pre-order through the app? . The hot latte came and it was only filled ¾ of the way. It?s like ordering a smaller size and paying for a bigger size. Then we asked for a receipt and was told that the receipts can?t be looked up because it was a while ago that the order was placed. Well, duh. Why wasn?t the receipt printed for us as usual? The receipt is where you are given the opportunity to do a survey and essentially review the visit. Was that a tell right there that nobody wanted to take a chance on a poor review? Clearly this was not a pleasant visit. As all of us prefer excellent service at all times, it is ok to have good service. It is not ok to have poor service. We lay the blame here on both management and their training. We will choose a different Dunkin location just a bit further for us in the future and hope that this review aids others in their choice of Dunkin location.