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Feedback gevenI would rate this place less than one star if I could. I travel frequently, and a few weeks ago I stopped by for a sundae, only to be told they were out. I came back today, three weeks later, and they still don’t have any. They really need to bring someone in who knows how to manage things, maybe a new general manager.
I overheard some staff members having a disagreement in the back, and at one point, the person at the counter told someone to just do their job. My food was ready in about four minutes, and they got my order correct. However, the floor was wet and slippery from the rain, and they should have placed a cone or warning sign to prevent slips. Overall, it was an average experience, but the safety concern was troubling.
We ordered two iced teas today, but they were mostly just watered down—there was hardly any tea in them. After we placed our order, the staff member stepped outside, leaving us without anyone to address our concerns. If we had wanted plain water, we would have asked for it! If I could give zero stars, I would, but I suppose I have to give it one. I really hope their food is better.
This place was terrible. I didn't receive my receipt or a number for my order. They kept calling out the wrong numbers for the wrong orders. I ordered a drink with my food, but they didn't give me my cup. While I was waiting for my order, the ice cream machine started making an incredibly loud screeching noise—it sounded like a dying tiger scratching on a chalkboard. My chicken was chewy and somehow burnt. If I could rate it less than one star, I absolutely would.
I cannot recommend this restaurant. We waited 30 minutes for two chicken sandwiches and an order of fries. There was only one person at the front taking care of the customers, while around 15 employees were in the back. It appeared that some of the young staff were making fun of the only woman on the team, seemingly recording her and laughing, while about 30 customers were left waiting in the lobby for their orders. I would suggest steering clear of this place.
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