Loch Long - Argyll Bute

I cannot say how disappointing of an experience this was. I wanted to have a fun sit down meal for the last night of my trip. I’d walked past this place a number of times, and they have advertised a few of the items they offer. I did further investigation online and decided to come for an early dinner following a day of hiking. Wow it was a terrible experience from the get go. Firstly, finding where the restaurant was in the hotel proved a challenge. The super rude lady at reception was zero help and sent me on a wild goose chance. I was about to give up (and should have in hindsight! but a very kind lady who worked there actually walked me through the restaurant. Going in, it felt like something straight out of a campy 80s movie. I was told there was an event so I’d need to finish eating by a certain time. The room was entirely dead although someone else came later. It was dead silent. No music, no chatter, nada. It was obvious the waitress was run ragged between the upcoming event and waiting on the 2 tables. I asked several times if it would just be easier if I went elsewhere. She said it was ok and brought the menu. Let’s say it felt like a bait switch. They lured me in with items outside advertised on a banner I double checked, and no where on the banner does it say these items are not served for dinner. Instead you’re offered a pathetic menu du jour with no pricing apart from a multi course offering. I thought I’d still give it a go who knew? Maybe the limited menu meant the food would be great. It wasn’t. For the first time in my life I left a restaurant and had to go elsewhere mid meal because it was so bad. I got the pea soup (was actually ok but the entree was something that was clearly a tasteless microwave dinner. I wish I’d taken a photo but was in too much of a hurry to escape and find a decent meal. Surprisingly, even though it was clear I’d hardly touched my plate, the waitress didn’t ask me if things were ok. I asked for the bill and was sent on another wild goose chase to pay. It was so painful finding someone to pay to that I almost gave up and left. Finally I found a barman who accepted my payment. I shared with him what an awful experience/meal I had (saying the wine he served was the only bright spot . He said he’d go find out if they could do anything, but at this point I was just so ready to leave and given the experience thus far I knew I’d be waiting ages. If you’re staying at the hotel, I imagine you’ll suffer through a meal here. But if you’re not staying there, I would avoid it like the plague. Thankfully I left here and hightailed it to the chippy across the street and had an awesome takeaway.

The hotel is lovely and has history and a good atmosphere. The rooms are lovely and if your lucky to experience the beautiful view from your window! We were welcomed with friendly staff always up for a blether and very helpful. The food was good (especially the bar sides menu Hot tub was a great way to end the day and look at the stunning mountains in front of you. We will be back Lesson don't believe everything you read go find out for yourself!

We stopped off for sandwich, some issues affecting all the region with deliveries so some exclusions however very accommodating and made up bespoke sandwiches for us. very helpful

Visited here 2 days in a row, great food and excellent value for money. I can recommend the steak pie, best I’ve had in a long time. The staff in the restaurant work so hard and are up against some awkward customers that give no regard for what the staff have to deal with. Our waiter (young tall guy, never got his name), had lots to put up with and the service we received was great, which is why we returned for the 2nd night. He’s a credit to the team.

Had a fantastic stay here for weekend met lots of nice people rhe staff from front desk( fiona) liam Ian amanda z staff in restaurant all amazing couldn't do enough under circumstances; due to covid staff have so much more to do in both restaurant area and other areas , people need to understand this and be patient. Rooms were nice spacious, met a lot of lovely people, Will be back x well done lochlong long hotel you are amazing Pauline and peter