Cicis Pizza - Arlington

Flawless delivery to pick up today. I showed the staff the order, and it seemed like they didn't know what a delivery order was? Then they pulled out the ticket and said it was just set. I don't wait 30min after I got the order on the app, which means? Ready for pickup?.

Very disappointed by the administration do not ask us what size or type of drinks we wanted when we ordered our food. I never asked if we wanted to go cups and we had 2 adults and they tried to give us 2 of the big ones to go cups, never asked if we wanted to go cups? I didn't say I would like to have 1 small drink, so she gave me a plastic cup for the food in just and if we were ready to leave, she wanted to charge me for a cup and said that the little ones to go cups are a regular cup not a small. But I paid for a little money that they are the same size, no matter what you call them, and she didn't even offer us a tray to carry our stuff on the table and when my husband asked them after the tablet that she did, as if she didn't even know what he was talking about? I told him to talk to her in Spanish, maybe she'll understand. Because her employees only spoke Spanish, so maybe she's a language problem. I'm sorry that the food was good, but the customer service was very bad, especially because I spent almost 35 dollars. The manager must be better trained. And I would appreciate feedback from your manager or a district manager. I worked in retail for over 18 years and that was always taught and practiced the customer comes first and do what it takes to make sure they are happy. I never come to this place again. Thank you. Mrs. Carla Flores, and if there were language questions, my husband is very fluent in Spanish, so there should be no problem.

So it's just a normal Sunday. I and my family decide to go and get a pizza for lunch and so we get 4 pizzas. One with ham/sausage/Pep, one with Jalapeños/Pep, one with only Pep and one with pineapple/Peps. What we get is the ham/saus/pee, Jalapeño/Pep, AND 2 WITH ONLY PEP. Yes, paid for the extra for pep and they give us one without what we paid extra. Don't you know why it really upsets me if people don't get orders? ESPECIALLY if it's something you have to pay for. It wasn't much, but that? This could happen to many people who allow Cicis to benefit as much more than they should be. And yes, pineapple is good. As long as it's not just pinned by itself.

Pizza isn't fresh? it is hard and they have it sitting for the public to eat. When he asked a number to order a fresh personal pizza, the guy told me it's a little fresh that comes out. I don't understand why they don't have pizza in rotation. Instead of using overheated dry pizza. I won't be back!

Pizza was dry as if over cooked. Restaurant and restrooms were very clean, as was the outside windows too. Service was ok, but they seemed to bend over backwards for anyone that is Hispanic. Salad bar was limited but all items were fresh and crisp.