Tim Hortons -  Arthur,

The restaurant is conveniently located and the staff is always friendly and helpful.

I decided to park my car and go inside the restaurant instead of waiting in the long drive through line, which was backed up all the way to the highway as it usually is.

The service at this restaurant was terrible. I waited 20 minutes in the store just to get a single coffee.

Had a Mobile pick up had to wait for my sandwiches and coffee wasn't that hot.

The staff didn 't know how the TH app worked. My card was scanned and I wanted to redeem points for a free donut. Yes, the settings where correct, but it didn 't go through. The staff couldn 't help because they didn 't know how the app works . ? ?