Costa Coffee - Ashfield

Asked for an oat milk latte to drink in, got given a coconut milk latte to go.. not ideal. I gave it a go and learnt coconut milk lattes are awful. Staff were nice though.

I visited with my therapy dog and was made very welcome. Had a lovely latte with oatmilk. Well done everyone. I saw that even though they were quite busy they had time for customer service. The toilets were lovely and clean too.

The restaurant is always bustling with customers, but unfortunately, there is a shortage of staff and the prep area is too small with insufficient equipment. The staff seem overwhelmed and are constantly bumping into each other. Due to the lack of staff, tables are not being cleared promptly, the floors are always covered in debris, and the chairs are quite dirty.

I ordered delivery through Just Eat and was disappointed to find that there was no option to choose the size of my coffee. I received a small coffee for the price of a large and there is no phone number available to call to address the issue. Overall, very disappointed with the experience.

I am a fan of this Costa branch. While it's not perfect and some staff members are better than others, I really enjoy the atmosphere. It is well-balanced, but could benefit from more involved management (I'm unsure who the manager is despite my frequent visits). The staff's job is challenging and I feel it is not always acknowledged by the public. Some employees excel at customer service, with a good mix of personalities, but could use more confidence and recognition of their quality service from management.