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Feedback gevenEverytime we go here the pretzels taste like they have been left out all day. When they first opened they had sour cream and onion pretzels and bites now they don't have it.
Shout out to the best pretzel maker in the world. My tastebuds are jumping all around going crazy for more pretzel. They say go crazy for coco puffs, but I say go crazy for pretzels made by Riley Jones!!!!! Get in the zone for pretzels made by Riley Jones!!! Get them while you can…
When you can arrive at the sweet spot of hours open which no one ever knows here, the pretzels are consistently burnt/overdone. The texture is dry, not buttery or “soft”.Perhaps needing some better training. The beauty of chains is supposed to be a consistent product that patrons have come to know and expect. Sadly, not always the case at this location. However, employees are often polite and friendly.
Literally the worst pretzels I've ever had. The bites were soooo dry and flat and the pretzel dog was burnt on the bottom!
When this place first opened and up until last year sometime, this place was great. No complaints whatsoever. Unfortunately, now the pretzels are always burnt and the cinnamon ones hardly have any coating. Today, I had asked for the pepperoni pretzel, and I specifically asked for one that isn't burned because the ones I saw in the heater were burned. The girl gave me the one underneath as it seemed to be less burnt. Once I arrived to my destination, I dove in to start eating and quickly noticed the under side was horribly burnt. What a disappointment. My daughter's salted pretzel was burnt on the underside as well. Can you please get employees in there who take pride in their work? Sincerely, a pretzel lover.