Chipotle Mexican Grill - Atlanta

Upon arrival to pick up my online order, I was greeted two steps inside the door. I was greeted by SIMONE. She was the kindest, most professional employee that I've encountered in a restaurant since the COVID19 PANDEMIC ! Her communication was top notch and I was pleased with the how my food was prepared. I spoke with some of the other employees and they were very pleasant too. My food was fresh, hot and very delicious. !!I was very pleased, thank you.

I ordered an online pick up and the food was ready on time. Staff was very kind. The bowl was actually filled to the top unlike most Chipotle’s. Overall great service ?

I was shorted on food and I had to go back a total of THREE times for them to still not get it right in the end. I received the absolute worst customer service from the staff, especially from Jonathan who said he was the assistant manager. He implied I was lying about what I ordered, and after showing him my receipt, he still refused to fill the order accurately and had an attitude with me the entire time. All that over a couple dollars of queso is wild to me.

Not sure why the reviews are so bad. I came on a Friday night. The place was clean, staff was nice, food was good and the music was ??

Usually I give a restaurant the benefit of the doubt, but I’ve had three bad experiences here. All three times my order was messed up and this time the chips were so stale that I couldn’t eat them.