Marcello's Trattoria - Atlanta

I recently moved to NYC and took the advice of some neighbors by ordering takeout from this restaurant. Similar to what other reviews have mentioned, the staff completely ignored me when I arrived. A waitress was running around, but didn't even acknowledge me at the door. There was a group of people dining near the entrance, presumably the owners, who also ignored me. Even when I sat near them while waiting for my order, no one greeted me, though they did say goodbye to others leaving the restaurant. While I was placing my order, one of the owners accidentally bumped into me, then barely looked back before quickly walking away without apologizing. Despite ordering in person to get a freshly made pizza, I received an older pizza that had clearly been reheated—burnt crust and bottom with an ice-cold center. The food was not impressive either; the calamari was fresh but tasteless. Overall, not a hospitable experience and definitely not worth a return visit.

The margherita pizza was tasty, but I wish it had more charred spots and a lighter crust. The ingredients were very fresh and the server was extremely polite. I highly recommend it!

First time ordering/eating here and last time. I placed a small order and was told it would be 15 minutes. 18 minutes later I walk in to pick up my order and no one even flinches to help. As depicted in the photo they aren't busy at all two tables are occupied in the entire place and two outside. A man walks in a couple of minutes behind me and they run up to him (and around me) to help him. I've been in here 11 minutes at this moment and no one has helped or even acknowledged me. A waitress finally asked how I am doing and I let her know that I'm waiting for my order and she says no I asked how you are doing . Irritated lady, I'm irritated. Maybe 5 minutes later the person who originally took my order walks in from his break and asked what I ordered then walks away. No please wait however much longer, sorry for the delay or anything. If I hadn't paid already I would have just left.

Absolutely wonderful restaurant! Amazing and super friendly staff and even better food just delicious. I would rate this establishment with more than five stars if I could . Highly recommend...

I love this place. Great atmosphere, there’s a nice outside area, good service. They’ve got really good pizza but about a month ago I ordered a slice of pizza with artichokes and they gave me a slice with anchovies. My friend and I had a good laugh once I realized, but I couldn’t eat it. I think I’ll just stick to a pepperoni next time!