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Feedback gevenUpdate: host ignored us while he was on the phone for 7 minutes. Wife ordered steak without salt. She has a medical condition and cannot have salt. Kitchen staff sent a steak out that was so salty a normal person couldn't eat it. Kitchen staff doesn't listen to directions and host needs major training on acknowledging customers, even while speaking in the phone!! Eventually, they sent another steak and made the situation right. The bar tender who took our order was veryapologetic and nice. We have been to many Palm restaurant locations throughout the years. This one is located inside a hotel and the service is very good. Devan was our host and really enhances our experience our experience. Thanks Devan.
I recently ordered the chicken parm after reading so many recommendations. My dinner companion had the bone in filet. The chicken parm was good, but my favorite part was the beef tartare. It was delicious! We weren't sure if my companion was served the correct cut of beef as this was the biggest bone in filet we'd ever seen. Looked more like a bone-in ribeye. Either way, it was cooked correctly and was yummy!
This was our first time here and it was very good. We went on a Sunday evening and it was empty, so that gave me a pause but the service by our waiter,Devon, was excellent. He was very courteous and explained the menu knowledgeably. The food was exceptionally tasty but my lobster was cold by the time they delivered it to the table. Overall it was great and I?ll go back soon.
The food was mediocre. Flavorless and my salmon tasted reheated( it looked perfectly cooked but was very dry). My Cesar salad had too much Parmesan and the dressing tasted like nothing (where is the freshness expected from the dressing). No one ever came to offer fresh pepper even though I saw them come out earlier to other tables. Had the waitress pack up my salad which she stacked several plates on top of and then apologized and said “oh I’ll get you a new one”. Opened my box and it’s the scraps I put on the bread plate. The drinks were good but the entire experience was not worth the price point. There were 4 tables total last night and yet it was still mediocre. Save your money unless you get a steak. North Italia has good Italian for less and is nearby.
I rolled up to this beautiful location inside the Westin. After working an event, I was exhausted and wanted something good and quick in a nice setting. I got just that. I was professionally greeted, treated, and served. I added a bacon appetizer to the Wedge, which was great. My server was efficient, and let me be, and I didn't feel rushed even tho it was late. I'm not sure what happened to my pictures, but I might have been too hungry for all that! Lol! I'll definitely be back!