The Westin Peachtree Plaza, Atlanta

Is that a Marriott property? I was very disappointed and remained completely unsatisfactory. we have made our reservations three weeks in advance and we ask for a north side of the city. we also requested an early check-in. we come to the hotel and stand in tune with two people waiting on the counter and three people waiting for the general review in section and we were the first people in the elite gold member section. a woman who sits behind a writing, looked at us directly, but she did not address us. there was no greeting from we will be with them in a minute, or please wait a moment, she said nothing that bothered me a little because I expected more customer service from a marriott real estate. when we were finally helped by the dame in the writing, we explained that we could not check in until four, although after previous check-in time we asked to talk to the manager that he checked us into the room we had on the east side and not on the north side. we expected a flower arrangement that was delivered to the hotel, and the dame that waited for us on the front counter brought the flowers personally into our room, this personal attention facilitated my negative look at the hotel. the breakfast items in the hotel room were delicious and come with a warm temperature in our room. the valet has taken care of our vehicle very well, but they could not retrieve and have taken up their car, they had to physically go to the valet and give them their ticket before they would kill their car. this hotel did not have enough personal to serve all the reservations they were out. we had to leave the hotel and go to another restaurant outside the hotel. this hotel is surrounded by human rubbish, which I was disappointed and angry and placed to a loss for cake over the condition of the environment of this hotel. I will stay back in this hotel because I love the view that they offer the city and I love the sun restaurant I will simply not have the expectations to be provided a five-star hotel service

We are still here but I wanted to write this review now. I booked a room weeks ago that was listed as (and more expensive) “2 Queen Beds, Centennial Olympic Park View, Premium Guest Room” and High Floor ..THAT IS NOT what we got! First, I checked in online prior to arriving. We got here after 4pm and it was a mad house! We were told that our room Was NOT ready and someone will call us when ready. So later still no call ..so I called ..was given a manager that said room was ready..go to desk..we go to the desk and was told room wasn’t ready but they did have a room ready with view but way lower floor…what?!? Did I mention and showed her reservation that I booked “2 Queen Beds, Centennial Olympic Park View, Premium Guest Room” and High Floor… so I said NO that is NOT what I booked or paid for ..she leaves for a few and comes back and says okay you will be on 61st floor. We were tired and it was dark by then..I did get High Floor but NOT Centennial Olympic Park View that I specifically booked with THOSE WORDS ON THEIR WEBSITE..we have the Ferris Wheel and I do not consider that a “Centennial Olympic Park View” but no one was offering a discount because I paid more for the room with that SPECIFIC WORDING WHEN MADE RESERVATIONS. So apparently they give your room away when people demand and you haven’t gotten to hotel yet even though your room is reserved. I am not happy at all about this plus waiting for OUR room after 4pm. Not good customer service!

Do not stay here! Long check in lines, dirty room with mildew sheets, stuck on 31st floor everyday because no elevators. The joke was that you had to go up in the elevator to go down. Completely mismanaged hotel. Spoke to a manager about what we had experienced and he said he'd need to investigate it. No follow up. Never again!!

The people who work there are very nice. End of Pros. Very long check in lines. Dirty room. I always check the mattress. I saw a blue\black stain at the head of the bead. Upon continued inspection, I saw that the mattress was unzipped about 6 inches with stuffing coming out. I zipped it which created a waft of Sour Mold. There is only a thin covering between the mattress and sheet. It doesn’t even cover the whole mattress. That looked like it was never washed. Then a thin sheet on top of it. The whole room smelled like old cigarettes and mold. I cleaned all surfaces that I would touch with wet ones and it was all dusty. Additionally, the towel in the bathroom had a fresh dark stain on it, folded so I wouldn’t see it. Next day I was put in a different room. It didn’t smell as bad, the mattress looked newer, but the mattress cover sheet were the same as the other room. They use “Community Soap Shampoo” in the shower. That is so gross. What to save money or the environment? God know what the previous person put in those bottles. Thank goodness I brought my own from home. Is the overall look and smell of this place so dirty because they allow pets in every room? Or, do they have to allow pets because their occupancy was so low? Patrons can’t be trusted to be respectful when they don’t bring pets, can they be trusted when they do? What are the pets doing on the carpet and mattress? I am so grossed out by this hotel and every city Westin that accepts pets. I found the same experience in a Westin in Ohio recently. Question, is Atlanta one of those cities that pays hotels to take in homeless? LA is about to mandate it for all hotels. That is a reason why I have avoided NYC since They have been doing it. I have been around a hotel that was part of that and it’s dangerous and disgusting. When you need something like a wake up call or towels, this hotel did not have enough staff to answer the phones, ever, midweek! They also don’t have enough people to clean all rooms. So that is a **** shoot. Westins in more than one city have become 2 star hotels.

Managers need to take a fresh look. I’m a regular Bonvoy user I expect Westin to be 4-5 stars.. Got here and no valet at night. Fine I’ll park. At the desk they say we don’t have a room for your reservation. Wanted a king with full sized pullout. No king. No pullout. Two queens. Nice lady. Room wasn’t vacuumed last night and after cleaning came today there’s still streamers n confetti on the floor. Shower fixture looks like 2002. Sore back after a night in what can’t really be a queen bed. (No mint on pillow…ok I get that) Parking today lot full. Mayhem in street cars waiting around the block. Elevator this am …only went UP not down. Had to ride to the top to go all the way down. This was on every floor. How does that software thing happen in 2022?