Copper Canyon - Atlantic Highlands

It took 10 minutes to receive water. When we ordered a beer, it was brought to our table by someone other than our waitress and without a glass. My husband had to walk to the bar to get a glass himself because no server was in sight. We waited an additional 15 minutes for our waitress to return so we could ask for salsa and chips, during which time she was outside, presumably smoking or socializing. When the appetizers finally arrived, we asked for sour cream, but after another 15 minutes, it still hadn’t arrived. The waitress eventually stopped by to check on us and I reminded her about the sour cream. Five minutes later, it finally came, but by that time, the food was cold. At that point, I asked to speak with the manager, who never offered an apology and simply said we would get a new waitress. There was no offer of a complimentary drink or any kind of acknowledgment of our frustrations. The new waitress was nice and attentive, but the meal was already ruined. It’s sad to say that after driving 20 minutes to get there, we won’t be returning due to such poor customer service. Though the food was very good, it simply isn’t worth the hassle. After paying the bill, we spoke privately with the manager to express our dissatisfaction with how the situation was handled. Unfortunately, she showed no remorse and seemed dismissive, saying she was sorry we felt that way when we mentioned expecting at least a complimentary drink or dessert for my husband’s birthday. It was clear that she didn’t care. We plan to contact the owner, as it’s clear that the management needs retraining. We noticed the manager spent the entire evening chatting with the hostess instead of attending to customers or managing any issues. This was by far the worst experience we’ve ever had with restaurant management.

We were a party of four and had been having a wonderful evening. The food was delicious, and we enjoyed seven cocktails, three appetizers, and four entrees. However, we had only been there for an hour and fifteen minutes when we asked for the dessert menu. The waitress returned to inform us that we couldn’t order dessert because another reservation was coming in. This lack of hospitality completely blindsided us. We often dine out and take pride in being generous tippers and easygoing customers who respect our dining time. In an instant, our wonderful evening turned into one of embarrassment and disappointment. We will never return to this restaurant!

Fernando, the server, is consistently amazing! I challenge anyone to find a better steak than the one here—I certainly haven't! The appetizers and specials are always top-notch, and the smoky margarita is just perfect! I will definitely keep coming back!

We have been to Copper Canyon may times. The food is just fantastic!! The service is always friendly and knowledgeable. The bar makes awesome, creative margaritas!!! Give it a try, you will not be disappointed!!

Nice place. Food was good. Great service. Ordered a $14 margerita and it was a $14 cup of ice. So 2 cups of ice cost me about $40 with tip. Id go back. But just water for me!!!