Cook Out - Augusta

Most of the time I go get food from the ride thru it is usually good. The last few times I was here, it was poor eating cold and for the price u would think to get a better meal. I like how they are opened later when all the others are closed.

Always good for late night shake. Unfortunately the people that come up on foot in drive thru are very scary and RUDE. The drive-thru is not lit well. And maybe needs a security person. Not sure. Cook Out would receive alot more sales if that could be handled. Food is always on point and shakes , Unfortunately the only way to obtain food is drive thru. And it's SCARY .

My only request was no Mayo. I should probably just stop going to fast food restaurants. 0/10 if possible

I would like to speak with someone from corporate. First, before we began our order my daughter informed the cashier that we had two separate orders and the cashier replied okay. She placed the first order and when she began the a second order she did not get a response. We waited at the speaker for five minutes and the cashier did not return to take the second order. We assumed that something was wrong with the speaker and pulled forward to the window. At the window we asked if we could place our order since we didn't get a reply and the cashier was very rude she said I don't know I didn't take your order, but you will have to drive around to place your order. We drove back around and placed the second order while checking the first order which was WRONG. I ordered a huge burger out west style and they gave me a single with a hamburger so small it fit in the middle of the bun. At the window for the second time paying for the second order that they would not take when we were there the FIRST time we told them the hamburger was wrong. The employees them began debating on what was wrong with the sandwich with the drive-thru window open and were listening to them go back and forth about the sandwich. We were asked to pull to the front and they would bring the sand out. When we get home and begin eating (the first sandwich) the bacon was not cooked thoroughly and the second hamburger was pink inside. My daughter called and asked to speak with a manager she proceeded to tell them that the food was not completely done. The manager replied you can bring or get refund and hung up in her face. That was unacceptable for a manager especially given we live twenty minutes away. The customer service at this location was horrible and they all need to be trained properly. This comment was made on the date and time of purchase 06/13/2020@ 5:30 pm.

The young man who took my order on yesterday was very pleasant but for it to be lunch hour our food was not fresh everything was like wrong in my eyes I had a piece of lettuce it was just horrible right it's no way it should have been that way for lunch hour or any hour I don't think I ever return