The Honey Baked Ham Company - Austell

Yall! In the crazy, selfish world we live in today, I want to take a moment to shout out this particular Honey Baked Ham location in Austell, GA… the manager, Andrew, OUTSTANDING, AMAZING, and VERY GENUINE guy to work with!!! I called around to place a catering order to be delivered to a dear friend, all other locations denied my order, even though they offer catering services and are closer to my delivery location, but not Andrew! He went over, beyond, and out of his way to ensure that he could get my order delivered and I am so appreciative! If you are in the Austell area and need anything from Honey Baked Ham, please stop by and ask for Andrew, he and his team’s customer service is TOP TIER! I could literally feel the smiles through the phone! I stay nowhere near his location, but I will definitely stop by to support his location again, and again! Thank you, Andrew!

Mrs. Crystal Calvin was amazing! I made a purchase online and she educated me on an option with better value. “People don’t care what you know until they know you care” and Mrs. Calvin genuinely cares. She helped set me up for success for a big presentation and I owe her tremendously her her efforts. I will definitely be doing more business with this location because of my interaction with Mrs. Calvin and her awesome staff!

Went in for a sandwich meal. The Honey Baked sandwich, which is really good. The young lady at the counter was incredibly helpful but got my sandwich confused. I checked it in my car and came back in and let them know of the error. They quickly corrected the sandwich, gave me an extra bag of chips, cookie and told me to keep the incorrect sandwich since it would go to waste. This is top tier customer service. Mistakes happen, it 's a part of life. They did the ultimate in correcting the error and giving me the feeling they were happy to make it right and were apologetic for the inconvenience.I definitely recommend this location and thus management.

Ms. Crystal and her team are phenomenal! We had an emergency order that the douglasville one couldn't handle and told us late in the day. They were so polite and saved the day! Thank you so much Crystal and your team!

This location is great! From the moment I stepped out of my car I was greeted with a friendly smile and welcome to our store from the worker outside. Once inside the others also greeted my wife and I, and were helpful in guiding us on what to order for our Thanksgiving meal. We ordered what we needed and are looking forward to enjoying a delicious meal without having to do all the work ourselves. If you don't feel like dealing with the hassle of cooking all day, be sure to come here and let them do the hard work for you.