Potbelly - Avondale

Ordered food and was sent to wrong address that doesnt exist...will not give me a refund ?left me hungry and without a refund. My receipt has the correct address i dont understand why they got it wrong...associate refused to make it up to me...i have been ordering here many times before never had an issue before

Lorena was awesome! Best customer service you can ask for. Food is always good.

The employee making my sandwich took my payment before finishing my sandwich. She used the register while keeping her gloves on. She then proceeded to keep making my sandwich. I tried to tell that after touching other surfaces she should change her gloves. Her response was “what, you want me to change my gloves?” Apparently the training at this location is subpar

I am always going to be slightly biased when I rate one of these potbelly locations only because there’s sandwiches, to me, are that damn good. OK, fan. Talk aside, this location is exemplary. The six or so times I have been there, regardless of the line, the folks working there are engaging and warm to the customers. I will drive blocks out of my way for their tuna, and that’s probably my least favorite sub from them because I only get it when I’m not feeling very well. It’s soothing, kinda like if chicken noodle soup became a sandwich. I digress, but all of this to say that this location is outstanding. It’s always clean, the food is always fresh and well prepared, and everybody there seems like they actually really want to be there.

First time trying a Potbelly restaurant. Came in for the soups, but I also had a sandwich and drink.Sandwich was ok, but a little shy on the meat within... should be a little more for the cost. Soup was good, but not as hot as i wished... could be because I came in at opening time.The chicken pot pie soup is really tasty.Drinks a little pricy as well.At register, you must select a 'tip choice ' before it will process. Fast food place, and they all seem to do this now... I 'm not a fan!