Jack In The Box - Bakersfield

Last time I ordered through the drive through there was a rude chick named Jennifer. I think she was the manager. Hella rude. I went there today and the lady was pleasant and very nice. She was understanding that I have 3 boys and they can be indecisive about stuff. She was patient with us. My kids like food here. Me not so much I'm not a fast food person but I take then there once in a while for a treat. All in all wasnt to bad this time.

I like the tacos, egg rolls, jumbo jack, ultimate cheeseburger and seasoned curly fries are delish!!!

There are a lot of problems with how this specific restaurant is run. The franchise owners have reduced the operating hours, yet they leave the drive through menu lights on, causing customers to sit idly wondering why their orders aren't being taken. Tonight (November 03, 2021) I arrived at the drive through and ordered one Ultimate Cheeseburger and one Double Jack with Cheese. The order taker thought I said, Jumbo Jack with Cheese, since the two sound alike through a speaker intercom (thanks to the geniuses at Jack In The Box Corporate). When I got to the window, the cashier had just tried to give a credit card to the car in front of me, which wasn't his...which meant that the employees accidentally kept someone's credit card ahead of us. After paying, the cashier asked me to bring my car to the front of the restaurant and wait there for my order. After I had seen people driving out of the line who had ordered while I was sitting there, I decided that they probably had forgotten about my order and knocked on the front door window. A short, middle aged woman worker who was sitting at a table near the front door's interior and yacking mindlessly on her cell phone waived her index finger at me as in a visual scolding...don't try to enter, it's not open for dining inside. This was incredibly rude as I was a customer awaiting an order that never came. One of the workers inside behind the counter saw me and ran and got my order, handing my two burgers to me in a torn bag. I'll bet that if there were better communication and focus, Jack In The Box could do better. I give this location a D- for customer service because of tonight's events.

Slow even ordered ahead and still waited a long time. Food is okay definitely not great. Staff was nice despite seeming like the place is understaffed for fast food.

Went through the drive through while no other cars were there, got home and half my order was wrong. I don’t usually check the bags after leaving because I trust that during non busy times there shouldn’t be a problem making the right order.