Friendly's - Baldwin

I have been a customer of Friendly 's since I was 12. Patronizing this store for 23 years. I am 52. I have never received Reeses ice cream sundays so skimpy. When I called to complain I got into a screaming match with the supposed manager whose name I will not share publicly. Everyone is entitled to a bad day. Everyone deserves grace. The young lady that made the ice cream, I adore her from previous times there. Again, everyone is entitled to a bad day! But the response from the manager was totally unacceptable. She asked me Do you want a refund? NO I don 't want a refund. I want my ice cream! I took the loss and ate what was given to me. I was willing to go back for the sundaes to be remade but clearly this manager was lacking in customer service. Extremely disappointed! Photos are the supposed 3 large Reeses cup sundaes and one 2 scoop ice cream to compare. All purchased at the same time. Edited: October 18, 2022- I did contact Friendlies as the Friendly 's owner suggested....and NOTHING!!!! I hope the manager woman was fired.

We went to this location last night. Very bad service. We even had one waitress (young lady) bring our food and slam it on table because they forgot a few small items and I ask her for them, very nicely. Manager also needs training.

This restaurant is terrible. Had to wait ten minutes for waiter to come, who didn't give name. The ice tea was horrible. After waiting an additional 20 minutes for our food my guest and I lifted. I will not be coming back to this Friendly's

Terrible restaurant. Toke 20 mins to prepare one item even though i had called them 30 min ago. They don’t value your time. Such an unprofessional staff. Never coming back here and would highly don’t recommend this d grade restaurant

The food was great it just look a long while to get our food (i understand why though and our watier was super sweet