Carvel - Ballycastle

I called to order a cake today and received excellent customer service from Will. He was helpful, knowledgeable and efficient. I paid in advance and picked up the order. Looks great!

The ice cream was delicious and the staff member working was outstanding.

I called ahead to inquire about their ice cream birthday cake, but the staff seemed clueless. Despite having a display of cakes in a large fridge at the entrance, they were unsure if they even sold cakes. To top it off, I was overcharged $40 for a $17 cake. Skip this place and head to Cold Stone Creamery instead, which is just around the corner.

This restaurant is a complete disaster. They are almost always out of ingredients and consistently mess up orders. I asked for a hamburger and ended up with a tuna sandwich. Additionally, they do not take proper Covid-19 precautions - the bag my food was delivered in was wide open. They need to invest in a stapler. The plastic cap on my drink cup had a giant hole in the top and was not sealed.

I spend $12 on a stupid vanilla ice cream cup. i ordered it at 6:45 pm....i wanted a chocolate/vanilla swirl cup with pineapple topping....i get 1/2 a cup of just swirl, no pineapple.....and best part is it arrives at 7:37....so basically, i have a $12 bowl of black/white soup!!! NOT HAPPY!!! I highly suggest anybody craving ice cream....DO NOT GET IT FROM THIS INCOMPETENT FACILITY!!!! STAFF SUCKS, ORDER SUCKS, DELIVERY TIME SUCKS!!!