Dunkin' - Bangor

A few weeks ago, while I was waiting for a ride, I decided to stop by for a coffee after having a rough night. However, the lobby was locked, and I felt completely overlooked while I waited in the drive-thru (admittedly, without a car). I'm not sure if it's company policy not to serve customers on foot, but I would have at least appreciated an explanation.

This is the worst Dunkin' location to work for. If you're not a woman, you’re mistreated and your contributions go unappreciated—it's like you're not considered part of their "family." There’s a lack of communication among the staff, and there are too many managers and not enough workers.

The staff here is fantastic, and the customer service is top-notch! I accidentally ordered my coffee regular instead of decaf, and without any hesitation, they quickly made me a new one. What a delightful experience! The humor and smiles I encountered first thing in the morning really set a positive tone for my day. Thank you so much!

This store is busy, the people who work here are so friendly and do a great job. I'm grateful to have this as our primary Dunks. Keep it up guys

Mobile orders get ignored for as long as possible, 100% of the time. I?ve given it a year plus and it only seems to be getting worse. I place my order for a single coffee BEFORE I leave HOME and I STILL wait. EVERY. SINGLE. TIME. even if there?s nobodythere. You can literally watch as they ignore your ticket in the store. It?s extremely frustrating because I order online sothat I can treat myself every once in a while with an iced beverage with the DD Perks Rewards. I wish there was another locationI could go to but unfortunately this is the only one on my way to work. I would recommend placing your order 15 20 min beforeyou need your coffee, longer if you?re getting food.