The Mint - Banstead

The whole visit was awful we arrived at the mint on time with our reservations number and they had no knowledge of it on their computer system they said it had no been sent to them . We waited over an over for a table the lady behind the bar asked if we could put our food order in whilst we wait for a table , two starters were brought out to us whilst we waited in the bar they were took back and then came back out to us stone cold 15 minutes later once we had our table they took them back to make them again whilst the rest of our party ate theirs which ment we all ate at different times . The offered us free drinks as a geasture but we had to ask for them twice as they did not arrive the whole experience was terrible and it totally ruined Mother’s Day for me when I asked to speak to the manageress who had been hiding behind the bar she just said sorry you can have free drinks no acceptable at all

Food was ok but a bit expensive. Large confusion over bill

We thoroughly enjoyed our meal and the service was very friendly and helpful. We weren't rushed, so we had time to digest our main courses before we decided on desserts. Both my friend and I have been to the Mint on many occasions and it never fails to please.

Went with my partner for a Valentines meal. Terrible service, did not get served any food in the end. We asked after 40 minutes where our food was and it turns out they forgot about us and hadn't even started making our starters, so we decided to leave and eat elsewhere.

Table booked and confirmed through Open Table website yet when we arrived at the restaurant our booking was not showing on their system; our table was booked for 7pm and they had a table for us anyway. We had starters which were okay but at 8:30 pm we still had not had our main meal brought out to us. When it finally came out only 4 out of the 5 meals arrived and I had to wait a further 20 minutes for my meal making my family feel awkward for eating their food while I was still waiting! My daughter had a hair in her starter and again in her main meal. Prawns ordered as a side dish were presented in a dirty bowl and were inedible. The manager needs to brush up on the delivery of his customer service. We all hardly touched our food yet left with stomach aches through an awful experience!