Taco Bell - Bartlett

Today we visited this location as we often do since it is the closest to our home since it recently opened. Here and there we have had minor issues, none of which were so terrible that I had to write a review. Many of the instances I would chalk up to Covid protocol with understanding that many places have been affected and are not to blame. Today was too much and I could not let the behavior with what appeared to be that of a manager or shift leader go without being addressed. We placed an order in the app, which we do from time to time, and pulled up to the parking lot only to find that the door was LOCKED. Why do we need to place a mobile order for express service if we cannot get in to access the food expeditiously?! We proceeded to the drive-thru to pick up the order. While waiting in line once we were able to reach the menu board and microphone, we decided to order beverages. I told the associate that we placed an order using the app as well. When we finally made it up to the window, I gave the lady the name associated with the order and was immediately told, we don 't have that name. I confirmed the name and they finally confirmed that the order was in their queue. While waiting, I expressed to the young lady that I would like to have EXTRA sour syrup in the slushes that I ordered. She said okay and closed the window. The manager, or lead person that was standing nearby started yelling, IF YOU WANT EXTRA THEN YOU HAVE TO PAY EXTRA!!!! I asked the young lady at the window to have that person come to the window so that I could talk to her. She stepped away from the window and yelled for her to come to the window. When she came, clearly, she was bothered by the fact that I asked her to come forth. I don 't believe she knew that I could hear what she was saying. I expressed to her that she was yelling at the young lady for what I asked her to do and that I had no problem paying for what it was that I asked for. She said I APOLOGIZE. This was an apology that you give just to say that you said it although you did not mean it. I told her that it was not fair to the young lady nor me as the customer and that I did not appreciate it. She said, I apologized! Okay, she did, but it was EMPTY AND MEANINGLESS!! After our conversation, as she walked away she yelled hurry up and get her out of the drive thru and called me CRAZY . I responded I am getting out of the drive thru and that I am not crazy but I do hear VERY WELL!! Frustrated, after receiving the order, I drove away without paying for the three happy hour beverages. This was not my intention and seeing that the doors were locked from the inside, I was not about to wait in that long line to give it to them given the experience that I had. My apologies to this Taco Bell franchise owner for that.I get frustration, but I don 't work for Taco Bell she does and she misrepresented the brand because neither professionalism nor respect were displayed. I hope this reaches someone that can do more than give her a slap on the wrist and offer me a taco and a soft drink for my dissatisfaction. Associates should be held accountable for their actions, whatever that means.While I do not have a name for the person that my complaint is on, here is a description:RUDE, medium-build African-American woman wearing glasses with long weave past her shoulders.I understand that working in the food industry can be stressful but it takes nothing to be kind, even when you don 't agree or have to deliver a difficult response. If this is the type of leadership that is allowed, I can only imagine what the staff will do in her absence.Signed,A very unhappy customer.

Be careful ordering on the app. I went there tonight and they didn't have everything I ordered. I had to wait in a long drive thru line to pick up a to go order because they don't want the lobby open, then come to find out at the window they have only half my $20 order. So I asked them to refund they said I had to call 1800 number which is already closed for the night. So tell me how the heck I get my money back!? They weren't willing to help me figure it out, so screw taco bell completely. They need to find a way to know when their locations are out of certain foods so when we order online it will show it's not in stock. Third time I have had an issue with this particular location, and not through the app.

I used to love this location above all others but it has been disappointing recently. Several times within the last few months the location was closed before the posted hours. I went at 9pm on a Friday and it was closed on top of times where it didn’t open at all. I would understand if there were signs up but there would be nothing showing adjusted operating hours.

Usually I love taco bell but the last time I went I got a mexican pizza and it tasted like garbage. The shell tasted dirty and burnt.Food: 1/5

30 minute wait for 3 tacos and a Pepsi is frustrating. Who ever was in charge was being very vocal in front of everyone at the register “ these people act like we da only Taco Bell around!” When I finally got my food it was cold and shells were soggyThis is the brand new one in Bartlett Tennessee on the corner of appling and summer. First 2 times I went there no receipt and order was wrong but I couldn’t prove cause I wasn’t given a receiptThis was my 3rd and final. Do better Taco Bell