Subway - Basingstoke and Deane

Very disappointed about my experience today at subway. The lady that served me was busy doing orders for delivery and not listened properly to what I ordered. I asked for ft long italian herbs and cheese bread and she made me one with the Italian bread. My husband told the lady at the till that we ordered the other bread but she didn’t care. She was only saying no, no. Will never come here again.

20 min until closing, didn’t want to serve us because coding earlier and cleaning up was easier.

Ordered food and it took nearly two hours to get to us, was cold too

Great food! Friendly staff. Smaller queues than some of the coffee shops in town!

Ordered through Uber eats and when the delivery arrived it was completely wrong, Uber eats issued the refund but in order to receive the food I would have to reorder and pay all again. I called the store to explain they had got my order wrong and I would still like my original order and they told me that they had got the order right, even though they cannot physically see the order, and that I would have to come into store to prove otherwise. I had to travel into town, pay for parking, go out when it was raining hard, just to turn up for them to then say, yeah it’s wrong. Had I been self isolating, I would not have been able to resolve the issue and instead pay full price again for their mistakes. When I arrived Dorje was the employee to speak to me and instantly blamed trainees. He then asked if I wanted them to remake it which is a silly question as if I just came to the store for the fun of it. I asked for the order to be changed to a meal to compensate for me having to travel, pay for parking, and get soaking wet, and he said no. I thought that was poor but can understand it, however when I explained that it’s poor that I have had to go through all this effort for their mistakes he said ‘I didn’t make a mistake’ to clear his own name and throw his trainee colleagues under the bus. If you are the more senior employee you should be there to support them and make amends for whatever mistakes they make, and as a representative of the store, take accountability as a whole and not just try to clear your own name when you are one of the most senior staff members present. Everyone understands that trainees make mistakes, and that’s fully justifiable, but it is extremely poor to first of all deny there is any mistake, secondly, after making the customer commute into the store and pay parking fees in the pouring rain then admit to the mistakes, but not try to compensate for them, but then thirdly when asked for a kind gesture to compensate for the stores mistake, to instead take the selfish route to clear your own name and throw the new trainees under the bus. The whole experience was poor from start to finish, and it’s extremely cowardly to not support your fellow trainee colleagues and throw them under the bus instead of taking accountability as a store as a whole.