Garden Room - Bedford

Why change the previous system to one that has you having to walk back and forth to order food and select cakes. Great if everyone wants the same item but when they want to see whats on offer before making a selection. With plenty of staff standing around, table service would have been easy to operate. A real step back.

Visited Frosts at Willington for lunch on Sunday as we usually do two or three times per month and appalled at the amount of dogs in restaurant annexe. At its height we counted nine, three of which barked continually. A few people did complain to restaurant manager who appeared to do nothing. It felt like we were in the middle of Battersea Dogs Home. It has certainly put me off visiting again.

We had booked this a week before for Winter Afternoon Tea. We were shown to our table in the Garden Room at the Willington branch of Frosts by a lovely young lady called Jenny. we were asked if we'd like tea or coffee and then we were given a .lovely selection of savoury treats which had fillings of wraps with Brie and Cranberry, Cranberry in Cheese Scones, Beef and Horseradish and Egg Mayonnaise and Prawns. We thought it was all nicely presented and that was it. After asking to place something in a box, the lovely Jenny came and put the remainder of the savoury plate in a box for us and said she would bring the sweet treats out!! We had already started to feel comfortably full so seeing the delicious sweets was a real treat, if a little daunting. The crockery was proper teacups and white linen tablecloth. We didn't manage everything so in came our neat little box for takeaway food! We would enjoy the remainder at another time.

Came here for tea and coffee just after Christmas. Queued at the coffee bar for five minutes before a surly member of staff barked at me to say this sides closed as we 've 'ad a lot of sickness! I pointed out that some signage to say that station was closed would have been helpful. Then proceeded to join LONG queue of people waiting for cooked breakfast on the other side .... overall not the customer experience I would recommend

A good and varied selection of cakes and scones on offer here at very reasonable prices......i had the cheesecake with coffee,and was tempted by some of the hot foods on offer too.The soup looked and smelt divine.Service was quite slow although friendly,several staff members but not much happening.The homemade cakes looked like art work,extremely impressive....what we purchased was very good value.....2 x coffees and a large slab of cake apiece for about £9.50......visited oct 2016.