Zizzi Bedford

I arrived at the restaurant 25 minutes before my reservation and was informed that it was closed due to a gas or water leak. I ended up going to another local restaurant instead. I did not receive any communication from OpenTable regarding the closure. Very disappointed with the experience.

Despite being a busy Saturday night, the staff provided excellent service with a great attitude, and the food was served promptly.

If it was possible to score no stars I would our food order was very disappointing the food did not arrive all together, of the 4 meals ordered the gluten free pizza arrived 5 mins later than the others. Of the food that arrived first the two calazone pizzas only had filling towards one half (almost as if folded incorrectly) and the other salmon dish was stone cold. The salmon dish was taken away and we waited over 30 mins for a hot replacement as you can guess despite being a ‘priority order’ the staff telling us over and over again “just 5 mins” 30 mins is totally unacceptable. Bedford has a plethora of fantastic Italian restaurants this chain will not get our custom again.

Booked a last minute Valentines night dinner here and we were very pleasantly surprised. The place was rammed, but the staff seemed to cope admirably and from what I could see everyone was getting served promptly and courteously, we certainly were. The food is fairly basic generic Italian chain stuff but it was tasty and enjoyable. We would definitely go back, only downside from our perspective was the noisy teenage girl table next to us, but to be expected on a night such as this.

My booking wasn 't on the list of tables for the evening, but on a piece of paper at the back. Told oh, I will find you a table in a minute... Had to ask for menus to be brought to us! Had to ask for our drinks to be brought to us! Had to ask for our main course to be brought to us and then they forgot about the side salad!