River Bistro - Bellaire

Convenient place to grab a bite to eat after a day on the slopes. Friendly service and good food, a little rowdy but it was New Years Eve.

We arrived and were sat outside, then ignored for 20 minutes. Server came to check on neighboring table, but no one acknowledged our presence after being sat. It was not anywhere near busy enough to warrant this. Maybe a total of 10 tables were filled in the whole place. We got up and left.

Unfortunately this resort could have so much more potential than it does. It is so tired and rundown. It needs help! Most of the staff that we encountered was ambivalent and apathetic. There are four people that I can point out at during our stay that were phenomenal and three of them were at the front desk (Alysha, Emily and fabulous Winnie) and one was the shuttle driver (Doug) who went out of his way to help us. Everyone else couldn’t care less-especially the bartender at the Lakeview. In my opinion, the culture of helping wasn 't instilled in the collective team. And the room(s) were awful. The reason I refer to rooms is that the room we thought we booked at the Summit, we did not get...I requested during reservation which I actually did over the phone and not on line...a higher floor and view of the water...and I then called the day before arrival to ensure that we were getting what I reserved. I was assured that we would be getting what we wanted...I also requested an early check in...None of this happened...After arriving at 3:30pm and watched family after family check in before us, we were finally checked in at 5:20pm...we were banished to the basement at the Summit with a view of cement and the room smelled of smoke. When I tearfully complained to wonderful Winnie about our situation, she set us up with a room at Cedar Village...which was more expensive as it was a suite but she didn 't charge us the difference. Well, this room was in need of a little TLC as well...the mattresses need replacing and the the balcony was run over with spider webs. I don’t want to be this critical, but criticism needs to be had at this level at this resort. We were so looking forward to this vacation and quite frankly, this wasn 't what we envisioned.

Location is beautiful overlooking the 18th green. Food was cooked perfectly and had great flavour. Service was amazing.

High prices and low service. Food was good but not a good value.