Applebee's Grill - Belton

Our server claimed most of our issue was because it was busy, but there were only 4-5 tables and at least 4 staff available. My steak came out well, I ordered Medium Rare. We had to ask for drink refills multiple times, her service was very inconsistent. She also complained to us about other customers which was very unprofessional. She said she had been there a month, but she is not cut out for waiting tables, period. From what I understand that is very indicative of this location... They need to hire the right people, I love Applebee's, but I'll drive an extra 20 minutes to avoid this location...

I almost never visit here and tonight I remembered why. We ordered food to go and the quesadilla appetizer didn’t come with the pico and sour cream as advertised, the kids burger looks destroyed and they forgot the utensils and cutlery. Kind of missed the mark this time. It will be a while before we go back, if ever. People pay good money for food to be unhappy. We felt it was a simple order.

MAYA in the Belton location is the absolute sweetest, coolest, nicest person ever. She has taken my and my husband’s ToGo order multiple times and she’s always friendly and always smiles. Can’t believe she remembers us when we come in but that’s great customer service for ya. Keep up the great work Maya. You are the bomb! Applebee’s please appreciate Her. She deserves it. P.S. Shannon the bartender makes her drinks with a smile so they taste better than any drink on this side of Belton

Our food came to us at just the right times, including the appetizer! Our waitress was such a sweetheart and made sure we had all we needed. I look forward to stopping in there again soon!Only issue was, we got there late in the evening, so at first the place looked closed. Additional lighting in the parking lot would be nice. Also maybe a large sign to let walk-ins know to wait to be seated (there's a small sign off to the side, but easily missed) We almost left, but glad we investigated! Lol ?

The food was okay, a little slow coming out, but it was tasty and fresh. I don’t normally have the best experience with service here, and a lot of people complain about the service, but I had an amazing experience with Zoe as my waitress. She was very attentive and personable and is the best waitress I’ve ever had especially at this locatIon. Definitely will be returning!!