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Feedback gevenThe dining room had an unpleasant odor. I ordered online but waited 30 minutes for my food, which seemed more like a steakhouse than fast food.
Always need to satisfy my craving for a whopper. Went thru the drive thru with a coupon. Service was slow. The ladies did not honor the coupon. I know this because they charged regular price after leaving the place and without a receipt. Tried calling them but it went straight to answering machine. Food was room temperature to cool. Just disappointed.
This place is probably the worst fast food drive-thru I’ve ever been through. Either zero or very few of the employees speak English, which is normally fine, but those are the ones they seem to put on the drive-through speaker. Then they get your order wrong, and then the manager won’t take responsibility. The window at the drive-through has been broken For months and not fixed. This is a complete shame since the town of Benicia has few fast food places.
Service was not good for me. Burger was dry and tasteless, drink wrong size. I'm still SMH, not the first time, won't be going back. No No.
They give a lot of fries, crispy too but they don't wear gloves when preparing the burgers Literally watched them use their bare hands to smash my burger down before wrapping it pretty nasty especially when my burger has a funky taste not sure if it's the burger or the stuff that was on their hands
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