Jack's Brasserie - Bern

Visited the lounge for a tee and a light snack with friends. the whole experience lasted 90 minutes. the service was extreme with only one waiter to operate while all the tables were full. I ordered the millefeuille and I had it now twice here and...both paint the bake was stale and old and they charge 16hf for it?! do not order the millefeuille. other food was good. the brassiere is good, but avoid the lounge

We are Australians who visited Bern for 3 nights after touring for two weeks in Europe. We were met by exceptionally friendly and welcoming reception staff who couldn't do enough to help us. The rooms were beautiful clean spacious comfortable. Really 5 star. So...much better then the same rated hotels we stayed in before in other places in Europe. The concierge was very good and the housekeeping most helpful and pleasant. Very very service orientated and all staff consistently good. We will definitely return to this same hotel on our next visit to Bern. The staff should be commended by management for such high service quality. We have travelled a great deal in many places in the world and this hotel met our highest expectations and was better than most.

Great hotel with excellent staff in front of the office! very good breakfast. great room, very quiet, even if I am the middle of the city. the hotel is located close to the railway station and a jump from the city centre. I'm glad to come back soon.

Somehow, whether they get a drink, appetizer or a meal; everything is good here and the service is impeccable. I also like that there was no judgement from us based on our pension after a long train journey that sometimes tends to happen.

Great lobby bar/restaurant with attentive service, good wine choices and light farewell. it was our sacredness before going to bed after a day of the tour.