Papa John's Pizza - Beverly Hills

Placed a large delivery order over $80 from Beverly Hills, Florida, Papa John?s. Our food never arrived. We called the restaurant and said they had no record of our order. We received the customer's hotline number. This number called and the representative assured us that our credit card will be refunded. The next day, the day manager called to inform him about the situation. He told us that since the order was never entered into the computer, our credit card would not even be charged. That's it. Added with a $5 tip. Customer service did not issue a refund, even not the store. Dad! John?s will never get our family business again. Horribler customer service.

I love the garlic butter.. I also really like the thin crust with mushrooms and black olives.. Garlic knots are slamming..It's a very clean store.. Great service whether I order pick-up or have it delivered..

Located in a small strip plaza. Front of the house looked clean and presentable. Pizza lacked flavor, very bland and the presentation wasn't the greatest. The cuts were off, some were 5 inches wide and a some were only two inches. I've eaten quite a few pies in my day but I've never seen one cut like that. Staff was friendly but all business, no small talk.

The pizza wasn’t very impressive. We ordered two large pizzas and a side of stuffed cheese sticks. When I went in to pick up the food, I wasn’t greeted. There were seven employees working, but they all appeared to be preoccupied in the back. It struck me as odd that with so many staff members, no one was at the register to assist customers, and it took about five minutes before anyone acknowledged my presence. Overall, this isn’t the best pizza around; I should have chosen a different place.

I have visited this restaurant several times and have always been pleased with my experience. However, last Friday, when I arrived to pick up my order, I noticed that no one, including the employees, was wearing gloves while handling the dough. They were touching other surfaces and then going back to the dough without changing their gloves. When we asked the girl who brought our order to the window about what we had seen, she simply replied, "No, we do not have to use gloves. Have a good day," and closed the window. Is it really true that they are not required to wear gloves when handling food, especially in the current circumstances? I directly asked her about the situation, and I was not satisfied with her response.