Shish Mangal - Bexley

Their customer service is awful. Ordered two portions of chips through Uber eats. It is then 15 minutes before they send a notification through saying that they won’t be delivering it, despite us already paying for the food! They won’t even pick up the phone so we can arrange a refund or find out why our order is not being sent to us.

Essentially we were thrown out of the restaurant shortly after 11pm. The whole meal was rushed and the quality poor. We went to Shish and Mangal after a lengthy discussion about what to eat (as couples do). There were no customers in the restaurant. Upon arrival at 10pm we were told we had to order before 10:30pm because the kitchen closed at that time. This was not a problem as we were both starving. We ordered a beer, bottle of wine, two starters and two main meals. Everything came out in quick succession. It was a little faster than I would have liked between starter and main meals. Halfway through the main meal we were asked to pay so the staff could close the till. We paid to assist, but I was shocked we were asked at that point of the meal. I had to ask for the music to be put back on at one point, as we were sat in silence. At the end of our meal my partner told the waitress his main meal was not very good. She went to the kitchen and came back saying she agreed it wasn’t as good as it should have been. He asked for a refund and was told he couldn’t have one because they had closed the till! He was asked to call in the next day because the waitress didn’t actually work there, she was helping out as a favour?! We of course felt very uncomfortable about this and told the waitress we were not happy to leave without the refund. She told us she had a bus to get and family to get home to, so we needed to leave. There was nothing she could do. We argued our case politely and the waitress was screaming at us. I told the waitress she was very rude. She told us my partner should have complained at the start of his meal and not at the end. Frankly I was flabbergasted by the whole thing. I asked for details about the owner and again the waitress told me she didn’t have this information, except for a first name, because she was asked to help out as a favour but didn’t know who she was working for? The waitress put a cork in our wine and we left about £75 lighter. No refund and with a bad taste in our mouths. Had we been told we needed to be finished and out of the restaurant by a particular time, we would have ordered to take away and saved money having beer and wine at home. We paid a premium for the the experience of sitting in the restaurant and we were made to feel rushed and a problem for the staff. I will not eat here ever again and I am in no way surprised there were no other customers based on my experience. Save your money and eat elsewhere!

Its your traditional Turkish restaurant with the regular menu of most restaurant. The food is tasty and I have been coming here for a while particularly for the lunch service. The service is good but its often cold and over time the portions have got smaller and smaller which is a real shame because prices have risen a pound yet portions get smaller. If they can get the balance right then this is a nice restaurant.

Thought we try this restaurant as many others in the area are Italian so this would be something different. Staff were pleasant and service good. Place was practically empty. Food was nice but the price was far more than the take away price for same items. Might go back.

Been twice now both during the week early afternoon, great service and the food is very good indeed. had the 2 course lunch special 9.95£ well worth the money. great food and service would recommend this place to all