Golden Chick - Big Spring

Sunday, August 22,2023,6:30 pm I visited Golden Chick for my first time. I ignored the poor reviews and gave them a shot.I ordered 12 peice fried with mash and gravy macaroni a d cheese with 4 rolls. Total Cost $48.70 which is a bit pricey compared to other chains.. I drove 15 minutes back home to find there was no gravy for the mash and no rolls. I called and asked to speak to the manager, and the person that answered the phone said they were the manager on duty.. I kindly explained the issues I had and that this was my first time trying Golden Chick, and I was disappointed that this happened. The manager asked if I was coming back, and I replied no. I'm not coming back tonight. I'm expecting to hear I'll take your name and make it up to you on your next visit. I hear again how can I help you. I said I guess you can't help me. I'll just leave a bad review like everyone else has. The manager now asked me why did you call if there is nothing I could help you with? I said because you need to know! The manager hung up the phone. The chicken and Mac were delicious. If I have an opportunity to try a different location, I will. I assure you I will not be back to this location.

I visited this restaurant for the first time and was pleasantly surprised. The food was much tastier than Cane's. Although they ran out of mashed potatoes, their mac and cheese was perfect, and the coleslaw was equally delicious. I will definitely return. The customer service was polite, and the place appeared clean and inviting.

Drive through didn't pick up myotorcycle. Had to drive up to the window to order. Received an extra chicken tender so I was happy.

Do you want to waste 20 minutes just sitting there before placing your order? That's exactly what you'll experience at this Golden Chick, as no one is being served in the drive-thru.

Absolutely the worst place in Big Spring Tx as well as Arby’s . Pretty sad . No where in this town is there a good place to eat out .