Burger King - Big Stone Gap

Really fresh and good, tasty, fries were hot. Friendly voice over speaker. A good experience today

When you order food with No lettuce it means with No lettuce.... i ask twice and was assured that it had No lettuce.. Called manager when I got home. She told me to bring food back... really

I do not like to leave bad reviews, I have managed fast food I know the toll it take on the employees ' bonus checks. This has gone on long enough, not that we eat here often, but this will be the last time.Even though the have meals listed as 2 for 10, apparently they have to tell them you want that promotion. . After having to wait for the employees to come to the window, as we could hear several employees laughing and playing. This includes one running to office yelling WAIT I NEED TO GET MY PHONE whom also looked me in the eye while there wasn 't anyone else at the window, then ran back to the kitchen area after retrieving the phone from the office. By the time the employee made it to the window, reentered my order (to adjust the price to 2 for $10), and explained to me that Burger King requires that one asked for the promo because BK loses so much money on the promo, and another employee mixing the milkshakes, my food was COLD.I 'm not sure what has happened to the management here but this place has gone down hill QUICKLY! 2 days ago we had gone to the attached BP, employees were running around in what looked like blankets playing around.I 'm not saying work shouldn 't be fun and it is only fast food but just a hint of professionalism would be greatly appreciated!Also there was something that looked like bacon in the drain tray for the fountain drinks. If I could post pictures, I WOULD!Overall the lack of a sense of professionalism, COLD food, unmixed shakes.... this place is a JOKE!

The staff was extremely rude, and had left the drive thru window open, and was being extremely loud, and making fun of me, cracking jokes about me. I will be contacting the manager in the morning. And the ones doing it, that were supposed to be working the drive thru, wouldn’t even come back over there, they sent someone, who didn’t know how to do the job. They were completely rude unprofessional. No wonder they get so many complaints. I do not recommend this Burger King.Features: They do not practice any Covid-19 safety. No employees had on mask, nor did they have any kind of protective glass at the drive thru window.

Fries was fresh and delicious definitely will come back!!!!!