Grand - Big Timber

THIS IS A RESTAURANT REVIEW ONLY Biggest disappointment in Montana! Waited 20 minutes for a table, took them another 10 minutes to get our drink order after we sat down. We ordered our food at that time because we waited so long. Nobody came back for 45 minutes and still didn’t have our dinner. We left without eating. The bad part was they were not busy at all. Don’t bother. Go to Thirsty Turtle or Iron Star pizza. The staff wants to take care of you. This place wasn’t very Grand.

I 've stayed at the Grand on three occasions under the previous management. I used to rave about it to anyone who would listen. That was then, this is now. I arrived July 3rd with a reservation. No one was there. Just a note on the front door stating that they were closed the 2nd, 3rd and 4th of July. NO NOTICE whatsoever for guests with reservations. Just that they were closed. I was dumbfounded. My first thought was that I needed to find alternate lodging quickly. I called another motel and very nearly booked a room. A passerby suggested that I ask the owner of the shop next door. So I did, and SHE suggested I try the back door. Of course, the back door why didn 't I think of that? There was a note, in blurry ink, with a phone number to call. The young woman gave me a code for the door and the key box inside, suggesting that she had sent me texts and e mail about this arrangement. I 'd received no such text or e mail. I 'm certain if I had booked another room after being turned away AT THE FRONT DOOR by their notice, I would have been charged for the night. Wait, it gets better. Once I had brought my luggage up to my room, I changed clothes and decided to walk around town. I pulled on the doorknob, AND IT CAME OUT OF THE DOOR. The outer knob, with the bolt attached, nearly fell out into the hallway. I was essentially imprisoned in my room. I could not grab the bolt, which had slipped inside the doorknob hole, with my fingers. And NO STAFF on hand to assist me. Luckily, I carry a multitool, and with the pliers, (which would just fit I carefully pried the bolt back into the room and was able to escape. Other issues the bedside 2 bulb lamp had one bulb...and it was burned out. There appeared to be no clock available in the room (and no staff on hand to give me a wakeup call until I found it stashed in a drawer the next day. Electrical cords were plugged into a multi outlet extension cord (is that to code? I spent the rest of my stay with their amenities card slipped between the door and the latch, to prevent being imprisoned again. This used to truly be a Grand hotel, but this new management has made it a comically stereotypical backwater bidness ... will they be open when you arrive? Or will there be a gone fishin ' sign on the door? try your luck. I 'll just end this by noting that I stayed at a competently managed hotel the next night (the actual 4th of July that I entered by the FRONT door, and LAND A GOSHEN, there was an actual concierge on duty to greet me! Stay here if you choose, but be damned sure you can get out of your room when you want to.

Had an awesome burger. Service was excellent. Will definitely be back

Love the Grand Hotel. We've eaten both lunch and dinner there. Always good food. service was a bit slow, I think they were short-handed (seems pretty standard everywhere these days). We love Big Timber as well. Cool little Montana town. Food drinks: Great food Service: 5 Location: 5 Hotel highlights: Romantic, Quiet

What a beautifully restored old hotel and restaurant. We stopped for lunch after two other restaurants in town weren’t open. The food was great: homemade bread for sandwiches, homemade soup and the burger looked amazing. We’ll be back when we come through Big Timber.