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Feedback gevenAmazing hotel, location and service! Others are right that this feels like 5 star hotel. Breakfast buffet was amazing from 7-11am. We got upgraded as Marriott titanium elite. Also got welcome gift in room, some macarons, fancy water and a certificate for 2 drinks at the Terence bar. Would come back if ever in Bilbao
The location is perfect, right in the city centre. The hotel is recently renovated and looks very nice, great modern vintage design and the superior room we got had a great sitting area in the window where you look watch the life outside, super cozy, comfortable and original. The bed was large and very comfortable as well. Our check in and check out was not as smooth as we would like. I got a room card twice that didn't open the room I was given and later they figured out the room was occupied. Then probably because of this in my Marriott application the booking was changed and was divided my booking into two one under another name! When we addressed this at the reception they deleted the first booking but then the number of days was not correct. Overall this took unnecessary time from our holidays but can be understood as they are new with Marriott and they systems I guess. They offered a compensation of free soft drinks during our stay which I consider fair. Other less positive things I would highlight is the overall low quality and cheap finishings. I really like the interior design but the furniture seems very cheap and not suitable for heavy hotel use. Considering it was just renovated, you could already see things being affected which is a pity. Overall I would say good value for money especially because of great central location and overall comfortable room.
I needed a Kovid test to get back to the states. It was the last day before you left with this requirement. Anyway, the wonderful young woman at the Concierge desk contacted a clinic and 10 minutes later I got my test. On foot from the hotel and Saturday! Thank you.
This is truly the best hotel in Bilbao. It should be a 5 star! The rooms are cozy, quiet and have everything you may need, inclusing a wonderful walk-in shower. The staff goes the extra mile to please the guests. They have a lovely cocktail bar at the rooftop with delicious cocktails! Really worth it!
Excellent hotel and cleanest Upgrade my room Staff friendly Available parking Breakfast ver nice Highly recommended
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